Privacy Policy
Effective Date: 1st December 2024
1. Introduction
Welcome to SimplyWell Private Practice. We are committed to safeguarding the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.
2. Information We Collect
2.1 Personal Identification Information: Name, email address, phone number, and other contact details.
2.2 Health Information: Details relevant to your therapy sessions.
2.3 Technical Data: IP address, browser type, and usage data collected through cookies.
3. How We Collect Information
3.1 Direct Interactions: Information you provide through forms, emails, or during therapy sessions.
3.2 Automated Technologies: Data collected via cookies and similar technologies when you interact with our website.
4. Use of Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. You can manage your cookie preferences through your browser settings.
5. How We Use Your Information
5.1 Service Delivery: To provide and manage therapy sessions.
5.2 Communication: To respond to enquiries and send appointment reminders.
5.3 Legal Obligations: To comply with regulatory requirements.
6. Legal Basis for Processing
We process your personal data based on:
6.1 Consent: When you have given clear consent for us to process your personal data for a specific purpose.
6.2 Contractual Necessity: To fulfil the contract we have with you.
6.3 Legal Obligation: To comply with the law.
7. Data Sharing and Disclosure
We do not share your personal data with third parties except:
7.1 When required by law.
7.2 With your explicit consent.
7.3 To protect your vital interests or those of another person.
8. International Data Transfers
As we operate internationally, your data may be transferred outside the UK. We ensure such transfers comply with data protection laws and that appropriate safeguards are in place.
9. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
10. Data Retention
We retain personal data only as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. Specifically, clients under 18: records are retained until the client reaches 25 years of age or 7 years after the last session, whichever is later, in line with the Limitation Act 1980 for safeguarding purposes.
11. Your Data Protection Rights
You have the right to:
11.1 Access your data.
11.2 Rectify inaccurate data.
11.3 Erase your data.
11.4 Restrict processing.
11.5 Object to processing.
11.6 Data portability.
11.7 To exercise these rights, please contact us at carrie@simplywellpsychology.com.
12. Data Breach Procedures
In the event of a data breach, we will notify affected individuals and relevant authorities in accordance with legal requirements.
13. Changes to This Privacy Policy
We may update this policy periodically. We will notify you of any significant changes by posting the new policy on our website.
14. Contact Us
For questions about this policy or our data practices, please contact:
mariana@simplywellpsychology.com